Communicate and Motivate (Part II)
In a previous post, I talked about the need for a solid interaction process for any meeting, informal or formal, one-on-one or in a group. This process follows five simple steps including:
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Open
- Clarify
- Develop
- Agree
- Close
Any meeting or communication, written or oral, connects you with people and you have an opportunity to receive information, recognize successes, and solve problems. When you communicate effectively, clarity replaces confusion, facts replace assumptions, crises become only challenges and trust grows in the organization.
All people need to feel heard, appreciated, understood and especially involved. In a company, you are trying to build enthusiasm, teamwork and commitment. Relationships are the key to showing respect and ultimately, respect increases productivity.
When followed, some very core key principles of communication can build those stronger relationships and productivity. It all starts with the CEO and if she follows these principles, great things can happen. You can print these out on your desk and glance at them while you’re on the phone or in meetings. They are:
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Maintain or enhance self esteem
- Listen and respond with empathy
- Ask for help and encourage involvement
- Share thoughts, feelings and rationale
- Provide support without removing responsibility
People must feel respected in the workplace so they can be productive. High self-esteem produces confidence and allows people to be more communicative and creative. Confident people are more willing to share responsibility, confront challenges and adapt to ever-changing environments.
To enhance self-esteem, be sure to acknowledge quality work, good ideas, accomplishments and the like. Express and show confidence in someone’s ability to get the job done, even in challenging situations. Remember when you heard those words, and how it heightened your self-worth. Later we’ll talk about how to Listen and respond with empathy. Until then, maintain or enhance self-esteem!
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